This is just a short blog post for now since I am still busy keeping my sites running smoothly.
I was working with TAHANAN.NET since 4 years ago and overall I was satisfied with their service. Yes I suffered downtime, horrible database corruption, hacked and overdue billing but one thing TAHANAN.NET headed by Carlos M. Oda provides best is the assurance that they will give you with an excellent service to mitigate disaster and recover your data.
Yesterday, one of their server has suffered a hard disk breakdown forcing them to bring the server and all the sites it hosted including mine to a halt for almost 24 hours. The downtime coincides with www.goateneo.com big event at UAAP yesterday afternoon where they should feature their first live scoring game via their site.
Another big drawback I suffered with the outage yesterday is the lost of two sites which i just finished constructing. Hawak ko na buhok ko at ipapalo ko na sana sa pader eh. Pero I still believe in what Carlos can do.
I wrote a ticket to ask them to help me recover the two sites. Carlos replied with a positive message and few minutes later they recovered them from the pawned harddrive.
Yes, me, my partners and my clients suffered but TAHANAN.NET didn’t slack and instead coordinate full time with NOC to restore their service. Compared that with philhosting.net where one of my client is hosted. Thammie Sy has lost her blog and philhosting refused to recover them until now.
TAHANAN.NET will still remain my dependable partner in delivering great service for my existing and future clients.
Affecting Server – Server 100 | Priority – Critical
Updates – 11:55am – At this point the server is back and operational. All accounts have been restored. If there is any concern about your account, please submit a ticket to support and we will attend to on a case-to-case basis. We thank you for being patient and understanding. Server issues happens without notice as this one. We thank also the techs of the datacenter, they have been so helpfull and professional.
Updates- 11:32am – Databases updated to the lastest prior to downtime.
Updates – 11:22am – Database is being migrated from the old hard drive to the new drive. You will experience mysql downtime for a while.
Updates – 9:20am – Backup restore is done! If you have account not resolving, please submit a ticket to our tech support. We will do some minor checks and then have the database migrated from the old hard drive. Please hold on.
Updates – 9:00am – Backup restore is at 98%. If you have bulletin boards, forums, guestbooks, or any database driven website, please close it till 12 noon today. Once we are done with the backup restore, we will update the databases of the accounts from the old drive when the last time was up. In this way, you will have the latest data in your site.
Updates – 8:15am – Backup restore is at 92%, letter “V” by username.
Updates – 6:53am – Backup restore is at 80%…
Updates – 6:00am – Backup restore is at 71%…
Updates – 5:23am – Backup restore is at 63%…
Updates – 4:10am – Backup restore is at 54%, just started letter “M” by username.
Updates – 3:30am – Backup restore is at 45%, letter “J” by username. We had some delay here because the backup drive got full for creating another folder per account and we had to delete them.
Updates – 1:25am – Backup restore is at 30%, letter “E” by username. If you are running forums or anything database driven, please put the sites under maintenance. We will updated the databases after the complete data restore. If you have any concern, please open or submit a ticket to the tech support.
Updates 12:42am – Accounts are being restored on a slow pace and has restored 18%. The speed depends also on the size of the accounts.
Updates – 12:06am – Accounts restore is on-going. This may take long depending on the position of your account in the list of restore. The restore is in alphabetical order (by username) and has just started and is in letter “B” by now.
Updates – 10:48pm – The server preset has been done. Cpanel/WHM already setup for the migration of accounts. Migration of accounts will start in a while.
Updates – 9:30pm – The preset is almost done. We can already access the server. WHM/Cpanel is being prepared for the migration of accounts. We can also see all the accounts in the old hard drive. Let’s hope that all the sectors of the drive are fine. In case an account cannot be migrated from the old drive, we will have to restore the account from the backup drive.
Updates – 8:30pm – The server preset has started.
Updates – 7:46pm – The OS Reload is now complete.NOC is now partitioning the drives the new and the old so that is accessible for migration of accounts.
Updates – 6:56pm – OS reload is still on-going.
Updates – 5:31pm – NOC will take 2-4 hours for the reload of OS; then around 1-2 hours for the preset of the server (cpanel, etc). Then we will start the account migration.
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Server100 suddenly was found having Internal Server Error at around 12:25pm today. It was reported to NOC to check and after several hours of recovery attempt, NOC informed that they have to get a new hard drive and reload the OS and reinstal cpanel. Then transfer the accounts to the new drive. This will definetely take long time. We will keep our clients posted thru the tickets.
Date – 07/24/2010 15:56
Last Updated – 07/25/2010 11:59
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